Terms and Conditions
Terms of service last updated: 15th November 2022
These Terms & Conditions are in addition to Hub Controls General Terms & Conditions found here.
The Hub Controller cost covers the Works. Where required, Additional Works will be quoted by Us before the commencement of the Works. Any Additional Works and costs thereof will be agreed upon prior to commencement of the Works and/or Additional Works.
To avail of the savings guarantee after the first year:
- Automated Energy Reduction (“Eco-mode”) must be activated at all times.
- Monthly savings will be calculated on an annual basis.
- Savings can only be verified on a like-for-like basis. Utility providers may increase prices or may offer discounts which will distort savings generated from the Hub Controller.
- Calculations will be based on the annual cost which would have been incurred had the Hub Controller not been installed
HubController device will be replaced or repaired should it fails during normal usage due to a manufacturing or material fault. The above is a no quibble guarantee with exclusions failures due to misuse or user abuse.
No warranty is provided regarding the functionality of the Product, including;
- the compatibility with your smartphone and home internet network; and
- whether the Product will meet your own specific requirements.
How to make a warranty claim
If you have a problem with your HubController, please send it in to us at the following address for inspection and repair:
Hub Controls Ltd,
Unless otherwise stated, your subscription to the Savings as a Service includes enrolment into an ongoing/recurring payment plan. Your subscription will automatically renew at the end of the disclosed billing period, unless cancelled in accordance with the instructions for cancellation (see “Cancellation” below).
Payment will be charged to your chosen payment method at confirmation of purchase and at the start of every new billing period, unless cancelled. We reserve the right to change our pricing and, in the event of a price change, we will notify you thirty (30) days in advance of the change by sending an email to the email address you have registered for your account. If you do not wish to accept a price change, you may cancel your subscription in accordance with the instructions included in that email and below. If you do not cancel your subscription after the price change takes effect and prior to the start of your new subscription period, your subscription will be renewed at the price in effect at the time of the renewal, without any additional action by you, and you authorize us to charge your payment method for these amounts.
Notwithstanding the above, you are entitled to cancel your order for Services under S.I. No. 484/2013 – European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 as amended as outlined in more detail in paragraph Order Cancellation Rights.
Billing and cancellation
Billing Cycle. Billing and payment collection will occur on the monthly anniversary of the date of payment. In some cases your payment date may change, for example if your Payment Method has not successfully settled or if your paid subscription began on a day not contained in a given month.
Payment Methods. To use the Hub Controller service you must provide one or more Payment Methods. You authorize us to charge any Payment Method associated to your account in case your primary Payment Method is declined or no longer available to us for payment of your subscription fee. You remain responsible for any uncollected amounts. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not cancel your account, we may suspend your access to the service until we have successfully charged a valid Payment Method. You must pay all the Charges for which we bill you, together with any Value Added Tax and any other taxes (at applicable rates from time to time) which apply in relation to any Charges payable under this Agreement. We will bill you one monthly period in advance for the Services.
Updating your Payment Methods. You can update your Payment Methods by updating your details via our payment portal or contacting Hub Controls at email@example.com. To sign in to payment portal use the email you have used when you signed up for the Service. We may also update your Payment Methods using the information provided by the payment service providers. Following any update, you authorize us to continue to charge the applicable Payment Method(s).
Cancellation. You can cancel your Hub Controller subscription at any time, and you will continue to have access to the full Hub Controller service through the end of your billing period. Payments are non-refundable and we do not provide refunds or credits for any partial membership periods. To cancel send an email to firstname.lastname@example.org. If you cancel your subscription, your account will automatically close at the end of your current billing period.
Changes to the Price and Subscription Plans. We may change our subscription plans and the price of our service from time to time; however, any price changes or changes to your subscription plans will apply no earlier than 30 days following notice to you.
Late Fees. If you do not make your payments on time we may withdraw any discount we may have given to you for payment in advance or for any other reason and we may also charge you a Late Fee.
Termination and Suspension of Service
As well as our other rights under the law and in this Agreement, we have the right to terminate this Agreement or suspend our provision of Services to you without notice, and to be compensated by you for any losses or expenses incurred by us, if;
- you do not make payments to us when they are due or your Account Limit is exceeded; or
- you do not perform or observe any other obligation under this Agreement (a ‘breach’) and where you have breached this Agreement and that breach can be remedied, you fail to remedy the breach within the reasonable time specified by us in our written notice requiring you to do so;
- a voluntary arrangement between you and your creditors is proposed, or a bankruptcy petition is presented or a bankruptcy order is made against you or you are sequestrated or a receiver or trustee is appointed in respect of your estate;
- we have reason to believe that you have provided us with false, inaccurate or misleading information either for the purpose of obtaining the Services and/or the Product from us or at any time during the provision of the Services and/or the Product;
- you or another person at your premises commits, or is suspected in our reasonable opinion of committing, fraud or attempted fraud in connection with the use of the Services or the Product (including the use of the Services or the Product to commit or attempt to commit fraud);
- we are legally required to do so;
- in our reasonable opinion it is otherwise necessary or desirable to do so for security, technical or operational reasons or to protect our customers, or our employees.
Any exercise of our right to suspend the Services shall not exclude our right to later terminate this Agreement. We may refuse to restore the Services to you until we receive an acceptable assurance from you that there will be no further breach.
If, for reasons outside our control, the provision or maintenance of the Services to you proves impracticable, as determined in our sole discretion, we may discontinue the provision of the Services to you and refund you any Charges paid in advance by you to us.
If the Services are suspended as a result of a breach of this Agreement by you, we may impose a Charge to reflect our costs incurred in connection with suspending and/or recommencing the Services. In normal circumstances such Charge must be paid before the Services will be recommenced. You will continue to be liable to pay all Charges which are due for the Services and the Equipment during the period of suspension and any period in which you do not comply with this Agreement. Prior to restoring the Services following a breach of this Agreement by you (which restoration shall be at our absolute discretion), we may require assurances from you, a deposit from you or restrict the provision of the Services to you, in any form that we deem acceptable to ensure to our satisfaction that there will be no further breaches of this Agreement.
As well as your other rights, you shall have the right to terminate this Agreement by notice to us in writing if we fail to perform or observe any material obligation under this Agreement and (in the case of a breach capable of remedy) we fail to remedy the breach within a reasonable time from receiving from you a written notice specifying such breach and requiring us to remedy it.
This Agreement will continue until it is terminated by either of you or us giving the other one month’s prior notice. You must pay all relevant Charges up to the end of that one month notice period.
Other than a termination or cancellation pursuant to paragraph Cancellation Rights, where this Agreement is terminated for any reason or if any of the Services are cancelled we will be entitled to retain any money (including deposit monies and/or advance payments) held by us, and to apply that money towards any obligation or debt which you may owe to us the balance of any such deposit will then be returned to you.
Termination or suspension of this Agreement for whatever reason may result in the deletion of your remaining data, and the closure of your accounts and the removal of the Product and suspension of the Service, and we will be under no liability to you in respect of such deletion, closure and removal.
Order Cancellation Rights
You have the right to cancel your contract within 14 days from the day of the conclusion of your contract, the delivery of your equipment or activation of your services, whichever is later, under S.I. No. 484/2013 – European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 as amended or any other legislation. To exercise the right to cancel, please contact us by post to Hub Controls Ltd, Synergy Centre, ITT Dublin, Tallaght, D24 A386 or via our Customer Service email to email@example.com within the 14 day period.
Please note that if you request the commencement of the performance of the services during the cancellation period, you shall be liable for an amount which is in proportion to what has been provided up to the point you canceled your order in comparison with your full contract, together with any chargeable usage. Any refund due to you (fewer deductions due to Hub Controls) shall be discharged within 14 days of the date of return of the Product to Hub Controls. If you have any queries regarding the return of any equipment you have received from us please contact customer care at firstname.lastname@example.org.