Need help?
We’re a small company and to stand out from the crowd, we can’t afford to offer anything but great customer support. We aim to go above and beyond to make you happy. That’s why there is no task too big or too small for our Hub Support team, and we’re always happy to help.
What to do if the screen of your Hub is blank/unresponsive?
Hard reboot with the black tool
Hard reboot without the black tool
Step 1
If you don’t have the ‘black tool’ at hand, you can use the top of a small screwdriver to push in one of the black release buttons on the image below.
Step 2
The left side of the device will disconnect from the back backplate and you can then remove it. Once you have it off you, just need to click it back on.
My Hub is showing Hub ON, Heating Off. What does it mean?
How to troubleshoot Wifi issues?
After each step please try and reconnect to wifi by going to MENU → WIFI
1. Restart your router:
- Unplug your router or modem from its power outlet (don’t just turn it off)
- Wait 15-20 seconds, then plug it back in.
- Allow the device a minute or two to turn back on.
2. Reboot the Wifi Module:
- Go to the diagnostics screen by tapping at least 7 times on 10 o’clock on the background circle
- Select Wi-fi module
- Select Reboot Wi-fi module
3. Forget Network and reboot
- On the Hub Controller, go to Menu → Wifi and select Forget network
- Reboot the device: Menu → Device Info → Reboot
- Select Menu → Wi-fi and connect to the network
How to pair Hub Controller with your smartphone?
Tap MENU on Home screen.
- Select Pairing to generate a 7-digit code.
- Open the app on your mobile.
- Enter this code into the app.
- Voila! You’ve now got on the go control of your heating.
You can download it from the App Store or Google Play or just search for Hub Controller.
How to reboot your Hub Controller?
Follow these steps:
- Tap MENU on Home screen.
- Then select Device Info
- Click on the Reboot button on the right and wait 10 seconds.
How to remove the front panel?
Hard reboot with the black tool
Hard reboot without the black tool
Where to find more technical information?
Click here to see tech specs.
Why is there a warning triangle on my app?
The warning triangle indicates that the Hub is no longer connected to Wifi and the app and the device are no longer communicating.
See How to troubleshoot wifi issues? above.
Can the Hub Controller connect to a 5GHz network?
No, the Hub Controller will only connect to a 2.4GHz network.
How to connect your Hub to a new Wifi network?
Forget Network and reboot
- On the Hub Controller, go to Menu → Wifi and select Forget network
- Reboot the device: Menu → Device Info → Reboot
- Select Menu → Wi-fi and connect to network
What is 'hot water mode'?
This deactivates the temperature sensor on the Hub Controller allowing it to act as an on/off switch for hot water.
If my Wifi drops, can I still control my heating?
If the wifi drops you can still control your heating manually from the device on the wall.
