Hub Controls Privacy Policy.

We will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation. We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. We are required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.

This privacy policy tells you how we, Hub Controls Ltd, will collect and use your personal data. We collect and use personal data to manage your relationship with Hub Controls Ltd and better serve you when you are using our product(s) by personalising and improving your experience. Examples of how we use data include:

Standard business activity.

Transaction support – Assisting you in completing transactions and orders of our products or services, processing payments, arranging shipments and deliveries and facilitating repairs and returns.

Customer experience – Providing you with a seamless customer experience by maintaining accurate contact data, delivering comprehensive customer support, offering products, services, subscriptions and features that may interest you and enabling you to participate in contests and surveys. We also use your data to deliver a tailored experience, personalise the communications you receive and create recommendations based on your use of our product(s).

Normal product operation, support and improvement – Ensuring normal device operation enabling additional features e.g. mobile apps. Improving the performance and operation of our products, solutions, services and support, including warranty support and timely firmware and software updates and alerts to ensure the continued operation of the device or service

Administrative communication – Communicating with you about our services. Examples of administrative communications may include responses to your inquiries or requests, warranty-related communications, or communications required by law.

Security – Maintaining the integrity and security of our websites, products, features and services and preventing and detecting security threats, fraud or other criminal or malicious activity that might compromise your information. When you interact with us, we will also take reasonable steps to verify your identity, such as requiring device ID, before granting access to your personal data.

Business operations – Conducting ordinary business operations, verifying your identity, conducting business research and analytics, corporate reporting and management, staff training and quality assurance purposes (which may include monitoring or recording calls to our customer support).

Data analytics and statistical research.

Features normal function and improvements – some of the Hub Controller features (e.g. budget control feature) require automatic data analysis to ensure normal operation.

Research and innovation – Innovating new products, features and services using research and development tools and incorporating data analysis activities.

Advertising.

Website – We may also collect details of your visits to our site (including, but not limited to, traffic data, location data, weblogs and other communication data), and the resources that you access. When you access our website, your computer’s browser provides us with information such as your IP address, browser type, access time and referring URL which is collected and used to compile statistical data on the use of our website. This information may be used to help us to improve our site and the services we offer. See our Cookie Policy.

Direct marketing – We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at privacy@hubcontrols.com.

Compliance with law.

Compliance with applicable laws, regulations, court orders, government and law enforcement requests, to operate our services and products properly and to protect ourselves, our users and our customers and to solve any customer disputes.

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

• Right of access – you have the right to request a copy of the information that we hold about you.
• Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
• Right to be forgotten – in certain circumstances, you can ask for the data we hold about you to be erased from our records.
• Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.
• Right of portability – you have the right to have the data we hold about you transferred to another organisation.
• Right to object – you have the right to object to certain types of processing such as direct marketing.
• Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
• Right to judicial review – in the event that Hub Controls Ltd refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain.

Hub Controls Ltd at your request can confirm what information we hold about you and how it is processed. You can fill in the Subject Data Access Form and send us to GDPR Queries at Hub Controls Ltd, Synergy Centre, ITT Dublin, Tallaght, D24 A386, Ireland or fill out the online forms here. If we do hold personal data about you, you can request the following information:

• Identity and the contact details of the person or organisation that has determined how and why to process your data.
• Contact details of the data protection representative, where applicable.
• The purpose of the processing as well as the legal basis for processing.
• If the processing is based on the legitimate interests of Hub Controls Ltd or a third party, information about those interests.
• The categories of personal data collected, stored, and processed.
• Recipient(s) or categories of recipients that the data is/will be disclosed to.
• If we intend to transfer the personal data to a third country or international organisation, information about how we ensure this is done securely. The EU has approved sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information.
• How long the data will be stored.
• Details of your rights to correct, erase, restrict or object to such processing.
• Information about your right to withdraw consent at any time.
• How to lodge a complaint with the supervisory authority.
• Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
• The source of personal data if it wasn’t collected directly from you.
• Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing

What forms of ID will you need to provide in order to access your data?

We accept the following forms of ID when information on your personal data is requested:

• Government-issued photo ID such as a current driving license or passport
• Birth certificate

Please take a moment to read through our Privacy and Data Protection policies below.

Hub Controls’ Privacy Notice →
Subject Access Request Form →
Data Subject Consent Withdrawal Form →