Where can I find answers to common billing questions?

UpdatedNovember 10, 2022

This topic contains resources to answer commonly-asked billing questions such as how to request an invoice, how to change credit card information, or how to change the billing address.

How to log in to Payment portal?

Payments for the HubController products and services are managed by Stripe payment gateway. This page describes how to use Payment portal to view and download invoices for your Stripe account, change the invoice address, and add or remove invoice recipients. You must be the account owner to perform these tasks.

To log in to the Payment portal:

Go to the Payment portal
Type in the email you’ve registered upon purchasing HubController
Check your email for a confirmation code
Input that code where asked

Your current plan
Payment method
Billing and shipping information
Invoice history

Here you can find the details of your current plan, payment method details, billing and shipping information and see invoice history.

How do I change my payment method?

You must be the account owner to perform these tasks. If you are not an account owner and you want to change your payment method, contact the account owner.

To change your payment method

Log in the Payment portal
See PAYMENT METHOD
Click Add payment method
Add your card details
If you have Strong Customer Authentication, authorise the card in your bank’s app
If applicable, delete the previous payment method