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What to do if the Hub Controller won’t turn the heating on?

There are a number of things that can go wrong in a heating system and it can be difficult to source the fault. There might be an issue with your boiler, water pump, motorised valves, radiators or simply thermostat. Fortunately, there are some simple checks you can make, some of which you can tackle yourself, but for the most part you’ll need to hire a registered engineer.

Go through the steps below to eliminate potential HubController related issues. 

Hub Controller home screen setup
  • If the HubController is showing Hub ON, Heating OFF, the heating is off most likely because the set or desired temperature is lower than the room temperature. The set needs to be higher than the room temperature for the boiler to fire. The first thing to try is to increase the set temperature and turn on the heating to see if the boiler will fire.

Increase the set temperature​

Hub touch on button

Check if the HubController (on the wall) is clicking

The quickest way to find out if there is something wrong with the HubController is to listen for an audible click when you switch the HubController from ‘OFF‘ to ‘ON‘. Press the circle to turn ON/OFF the Hub and listen for an audible click.

Is there an audible click?

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